Policy
Policy
January 27, 2026
January 27, 2026
January 27, 2026
1. Who We Are
Knot operates as a sole proprietorship based in Canada, providing subscription-based design services to clients worldwide.
References to “we”, “us”, or “our” mean Knot. References to “you” or “your” mean the user or client.
Knot operates as a sole proprietorship based in Canada, providing subscription-based design services to clients worldwide.
References to “we”, “us”, or “our” mean Knot. References to “you” or “your” mean the user or client.
2. Information We Collect
We collect only what is necessary to provide our services.
Information you provide
Name
Email address
Company name
Billing information
Design requests and project details
Files, assets, and content you submit
Messages sent through Slack, email, or our platform
Information collected automatically
IP address
Browser type
Device information
Usage data related to our website or platform
We do not knowingly collect data from children under 13.
We collect only what is necessary to provide our services.
Information you provide
Name
Email address
Company name
Billing information
Design requests and project details
Files, assets, and content you submit
Messages sent through Slack, email, or our platform
Information collected automatically
IP address
Browser type
Device information
Usage data related to our website or platform
We do not knowingly collect data from children under 13.
3. How We Use Your Information
We use your information to:
Deliver design services
Process payments and subscriptions
Communicate about requests, updates, or support
Improve our services and internal systems
Comply with legal and financial obligations
We do not sell personal data.
We use your information to:
Deliver design services
Process payments and subscriptions
Communicate about requests, updates, or support
Improve our services and internal systems
Comply with legal and financial obligations
We do not sell personal data.
4. Payments
Payments are processed through third-party providers such as Stripe.
Knot does not store or process full payment card details. Payment data is handled directly by Stripe under their own privacy and security policies.
Payments are processed through third-party providers such as Stripe.
Knot does not store or process full payment card details. Payment data is handled directly by Stripe under their own privacy and security policies.
5. Communication Tools
We may use third-party tools such as Slack, email services, and internal platforms to communicate and manage work.
Messages, files, and project data shared through these tools may be stored for operational and legal purposes.
We may use third-party tools such as Slack, email services, and internal platforms to communicate and manage work.
Messages, files, and project data shared through these tools may be stored for operational and legal purposes.
6. Sharing of Information
We only share information when necessary:
With service providers that help us operate the business
To comply with legal obligations
To protect Knot’s rights, safety, or property
All service providers are expected to handle data responsibly.
We only share information when necessary:
With service providers that help us operate the business
To comply with legal obligations
To protect Knot’s rights, safety, or property
All service providers are expected to handle data responsibly.
7. Data Retention
We retain personal information only as long as needed to:
Provide services
Meet legal, tax, or accounting requirements
Resolve disputes or enforce agreements
You may request deletion of your data, subject to legal retention requirements.
We retain personal information only as long as needed to:
Provide services
Meet legal, tax, or accounting requirements
Resolve disputes or enforce agreements
You may request deletion of your data, subject to legal retention requirements.
8. Data Security
We take reasonable steps to protect your information using industry-standard safeguards.
However, no system is completely secure. By using Knot, you acknowledge that data transmission over the internet carries inherent risk.
We take reasonable steps to protect your information using industry-standard safeguards.
However, no system is completely secure. By using Knot, you acknowledge that data transmission over the internet carries inherent risk.
9. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion
Withdraw consent where applicable
Requests can be made through official Knot contact channels.
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion
Withdraw consent where applicable
Requests can be made through official Knot contact channels.
10. International Use
Knot serves clients globally. Your information may be processed or stored in different countries depending on service providers used.
By using Knot, you consent to this transfer.
Knot serves clients globally. Your information may be processed or stored in different countries depending on service providers used.
By using Knot, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy as our services evolve.
Material changes will be communicated. Continued use of Knot constitutes acceptance of the updated policy.
We may update this Privacy Policy as our services evolve.
Material changes will be communicated. Continued use of Knot constitutes acceptance of the updated policy.
12. Contact
For privacy-related questions or requests, contact Knot through official support channels.
For privacy-related questions or requests, contact Knot through official support channels.