Terms
January 27, 2026
January 27, 2026
1. About Knot
Knot operates as a sole proprietorship based in Ontario, Canada. Knot provides subscription-based design services to businesses and individuals worldwide.
We may refer to Knot as “we”, “us”, or “our”. You may be referred to as “you” or “the client”.
Knot operates as a sole proprietorship based in Ontario, Canada. Knot provides subscription-based design services to businesses and individuals worldwide.
We may refer to Knot as “we”, “us”, or “our”. You may be referred to as “you” or “the client”.
2. Eligibility and Right to Refuse Service
Anyone may subscribe to Knot.
We reserve the right to refuse, suspend, or terminate service at our discretion if content submitted is illegal, inappropriate, abusive, or violates these Terms.
Anyone may subscribe to Knot.
We reserve the right to refuse, suspend, or terminate service at our discretion if content submitted is illegal, inappropriate, abusive, or violates these Terms.
3. Services Provided
Knot provides design services through a subscription model. Services may include, but are not limited to:
Design Services
Logos
Landing pages
Websites
Brand guidelines
Digital products
Pitch decks
Ad creatives
Email design
Product design
Framer development
Illustrations
Social media assets
Applications
Marketing collateral
Web design
The tools used to deliver work may include Framer, Photoshop, and other professional software. Knot does not currently provide Figma builds, motion design, or 3D design unless explicitly agreed in writing.
Services are limited to design execution. Strategy calls, consulting calls, or meetings are not included. Communication is handled through written messages, text, Slack, or voice notes depending on plan level.
Knot provides design services through a subscription model. Services may include, but are not limited to:
Design Services
Logos
Landing pages
Websites
Brand guidelines
Digital products
Pitch decks
Ad creatives
Email design
Product design
Framer development
Illustrations
Social media assets
Applications
Marketing collateral
Web design
The tools used to deliver work may include Framer, Photoshop, and other professional software. Knot does not currently provide Figma builds, motion design, or 3D design unless explicitly agreed in writing.
Services are limited to design execution. Strategy calls, consulting calls, or meetings are not included. Communication is handled through written messages, text, Slack, or voice notes depending on plan level.
4. Requests and Workflow
Clients may submit an unlimited number of design requests. Active requests are limited based on the subscription tier.
We reserve the right to:
Break large requests into smaller tasks
Reprioritize requests that are unclear or excessive
Delay work on requests that are unreasonable in scope or urgency
Requests that attempt to bypass the intended workflow may be rescheduled or delayed. Priority does not guarantee instant delivery.
Clients may submit an unlimited number of design requests. Active requests are limited based on the subscription tier.
We reserve the right to:
Break large requests into smaller tasks
Reprioritize requests that are unclear or excessive
Delay work on requests that are unreasonable in scope or urgency
Requests that attempt to bypass the intended workflow may be rescheduled or delayed. Priority does not guarantee instant delivery.
5. Turnaround Times
Turnaround times are best-effort estimates, not guarantees.
Our average turnaround time is approximately 29 hours. Some requests may take longer depending on scope, complexity, or revision cycles.
If delays occur that materially exceed stated expectations, Knot may provide reimbursement or service credits at its discretion.
Turnaround times are best-effort estimates, not guarantees.
Our average turnaround time is approximately 29 hours. Some requests may take longer depending on scope, complexity, or revision cycles.
If delays occur that materially exceed stated expectations, Knot may provide reimbursement or service credits at its discretion.
Turnaround times are best-effort estimates, not guarantees.
Our average turnaround time is approximately 29 hours. Some requests may take longer depending on scope, complexity, or revision cycles.
If delays occur that materially exceed stated expectations, Knot may provide reimbursement or service credits at its discretion.
6. Revisions
Revisions are included unless otherwise stated. Each revision resets the turnaround timeline.
We reserve the right to limit excessive or abusive revision requests.
Revisions are included unless otherwise stated. Each revision resets the turnaround timeline.
We reserve the right to limit excessive or abusive revision requests.
7. Ownership and Intellectual Property
Clients own all final work delivered and paid for in full.
Knot retains the right to display completed work in its portfolio, marketing materials, and case studies unless a written non-disclosure agreement is in place.
Knot does not perform trademark searches or legal clearance. Clients are solely responsible for ensuring compliance with intellectual property, regulatory, or legal requirements.
Clients own all final work delivered and paid for in full.
Knot retains the right to display completed work in its portfolio, marketing materials, and case studies unless a written non-disclosure agreement is in place.
Knot does not perform trademark searches or legal clearance. Clients are solely responsible for ensuring compliance with intellectual property, regulatory, or legal requirements.
Clients own all final work delivered and paid for in full.
Knot retains the right to display completed work in its portfolio, marketing materials, and case studies unless a written non-disclosure agreement is in place.
Knot does not perform trademark searches or legal clearance. Clients are solely responsible for ensuring compliance with intellectual property, regulatory, or legal requirements.
8. Payment and Billing
Subscriptions are billed via recurring payments through Stripe.
Available billing options:
Monthly subscription
Annual subscription with a discounted rate
Failure to pay within seven days of a missed payment may result in service suspension. Clients are given a seven-day grace period before access is fully revoked.
All work delivered prior to suspension remains the property of the client.
Subscriptions are billed via recurring payments through Stripe.
Available billing options:
Monthly subscription
Annual subscription with a discounted rate
Failure to pay within seven days of a missed payment may result in service suspension. Clients are given a seven-day grace period before access is fully revoked.
All work delivered prior to suspension remains the property of the client.
9. Cancellation and Refunds
Subscriptions may be canceled at any time.
Clients are eligible for a full refund if cancellation is requested within seven (7) calendar days of the initial subscription payment.
After the seven (7) day refund period has passed, all subscription payments are non-refundable. Cancellation will prevent future billing but does not retroactively refund the current billing period.
Plan downgrades/upgrades take effect at the start of the next billing cycle. Current plan benefits remain active until the end of the prepaid period.
Knot reserves the right to deny refunds in cases of abuse, misuse of services, or violation of these Terms.
Subscriptions may be canceled at any time.
Clients are eligible for a full refund if cancellation is requested within seven (7) calendar days of the initial subscription payment.
After the seven (7) day refund period has passed, all subscription payments are non-refundable. Cancellation will prevent future billing but does not retroactively refund the current billing period.
Plan downgrades/upgrades take effect at the start of the next billing cycle. Current plan benefits remain active until the end of the prepaid period.
Knot reserves the right to deny refunds in cases of abuse, misuse of services, or violation of these Terms.
Subscriptions may be canceled at any time.
Clients are eligible for a full refund if cancellation is requested within seven (7) calendar days of the initial subscription payment.
After the seven (7) day refund period has passed, all subscription payments are non-refundable. Cancellation will prevent future billing but does not retroactively refund the current billing period.
Plan downgrades/upgrades take effect at the start of the next billing cycle. Current plan benefits remain active until the end of the prepaid period.
Knot reserves the right to deny refunds in cases of abuse, misuse of services, or violation of these Terms.
10. Communication and Tools
Knot may use internal tools and custom systems to manage requests and communication.
Slack access is provided to all clients. Priority text-based communication within the Knot platform is available only to Supercharged subscribers.
Knot may change tools or platforms as operations evolve.
Knot may use internal tools and custom systems to manage requests and communication.
Slack access is provided to all clients. Priority text-based communication within the Knot platform is available only to Supercharged subscribers.
Knot may change tools or platforms as operations evolve.
Knot may use internal tools and custom systems to manage requests and communication.
Slack access is provided to all clients. Priority text-based communication within the Knot platform is available only to Supercharged subscribers.
Knot may change tools or platforms as operations evolve.
11. Limitation of Liability
Knot provides services on an as-is basis.
To the maximum extent permitted by law:
Knot is not liable for indirect, incidental, or consequential damages
Knot is not responsible for lost revenue, business interruption, or missed opportunities
Total liability is limited to the amount paid by the client in the most recent billing period
Knot provides services on an as-is basis.
To the maximum extent permitted by law:
Knot is not liable for indirect, incidental, or consequential damages
Knot is not responsible for lost revenue, business interruption, or missed opportunities
Total liability is limited to the amount paid by the client in the most recent billing period
12. Termination
Knot may terminate service immediately for:
Non-payment
Abuse of services
Violation of these Terms
Termination does not affect ownership of previously delivered work.
Knot may terminate service immediately for:
Non-payment
Abuse of services
Violation of these Terms
Termination does not affect ownership of previously delivered work.
13. Governing Law and Disputes
These Terms are governed by the laws applicable to Knot’s operations.
Any disputes shall be resolved through binding arbitration or appropriate courts at Knot’s discretion.
These Terms are governed by the laws applicable to Knot’s operations.
Any disputes shall be resolved through binding arbitration or appropriate courts at Knot’s discretion.
14. Changes to These Terms
Knot may update these Terms as the business evolves. Changes that materially affect clients will be communicated in advance.
Continued use of services constitutes acceptance of updated Terms.
Knot may update these Terms as the business evolves. Changes that materially affect clients will be communicated in advance.
Continued use of services constitutes acceptance of updated Terms.
15. Contact
For questions regarding these Terms, contact Knot through official support channels.
For questions regarding these Terms, contact Knot through official support channels.